Junior Customer Success

About m19

Based in Paris, m19 empowers brands and sellers to stand out on Amazon. Fostering awareness and accelerating online sales through advertising automation, our AI-based technology helps brands succeed within their home market and around the world.

We are at an early stage: You will join a 12 people company. It means you will have a strong impact on our business with the opportunity to define your own path.

We are energetic and focused on delivering results. We are passionate about new trends in eCommerce, and the latest technologies to use. We enjoy working on & solving hard problems, focusing on deliveries, and highly appreciate having fun, honesty & simplicity.

The Customer Success Team is based in the center of Paris (9th arrondissement). The team is responsible for helping Brands improve their advertising on Amazon, by growing the adoption of the m19 platform's features. We provide high-quality support and first-class business analysis and recommendations.

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Responsibilities

You will work with a portfolio of Brands, from all around the world. You will onboard them and help them solve their business challenges. Thanks to your analytical skills and your service-oriented mindset, you will provide outstanding support and keep them loyal to our product.

Among your main responsibilities are:

• Onboard new customers and quickly drive adoption of the m19 platform.
• Identify opportunities for our customers to improve their Advertising performance and deliver best in class analysis and recommendation.
• Analyse huge sets of customer data.
• Answer customer’s requests and help us standarlize and automate the most common responses.
• Help us improve our product by collecting customer feedback and passing over these feature requests to the Product and R&D team.

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Requirements

• 0-2 year experiences
• Experience as a CSM or AM in SaaS, or eCommerce experience
• English native or bilingual English and another European language
• Strong communication skills and a customer-first attitude
• Logical and analytical mindset, with a great passion for problem solving
• An experience in a client facing role using analytical tools in Technology/Consulting/SaaS/Digital

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Bonus Skills

• Fluency in French or in German
• Some knowledge of the digital advertising market and eCommerce.
• Skills in SQL and any other data exploration languages

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Process

• You can send your resume to hireCS@m19.com
• If your resume is selected, you will get 4 interviews (including at least one in English). Our process is relatively fast.
• Start date: ASAP

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We hope to talk to you soon!

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